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WEBSITE PRIVACY STATEMENT

E & H Duct Cleaning Ltd. respects the privacy of every person who visits www.clean-air.ca. E&H Duct Cleaning Ltd. does not collect personally identifying information except when you specifically and knowingly provide it.

Personally identifying information, such as your name, address and phone number, may be required to obtain certain information that you request from E & H Duct Cleaning Ltd., such as services and products.

E & H Duct Cleaning Ltd. will not sell, rent, loan, trade or distribute any such personal information. By using this website, you consent to E & H Duct Cleaning Ltd. using all personal information collected by E & H Duct Cleaning Ltd. from you for the purpose of providing and offering our services and products to you.

E & H Duct Cleaning Ltd. Privacy Policy does not apply to other suppliers’ websites linked through this website.

EXTERNAL PRIVACY POLICY
  
E & H Duct Cleaning Ltd. recognizes the importance of privacy and the sensitivity of personal information. As a company we have a legal obligation to keep confidential all information we receive from customers. We are committed to protecting any personal information we hold. This Privacy Policy outlines how we manage and safeguard your personal information.

Your Privacy Rights
  
From January 1, 2004, all businesses engaged in commercial activities across Canada must comply with federal and provincial privacy legislation. This legislation gives you privacy rights concerning the personal information that you provide when conducting business. E & H Duct Cleaning Ltd. is responsible for the personal information that we hold.

Why Does E & H Duct Cleaning Ltd. Need Personal Information?
  
We collect and use personal information in order to provide you with our services and products and to manage our
customer accounts.

What Personal Information Do We Collect?
  
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you in the course of our business relationship. Sometimes we may obtain information about you from other sources: for example, the property manager or strata council.

Disclosure of Your Personal Information
  
E & H Duct Cleaning Ltd. may be required to disclose your personal information without your consent when we are authorized by law to do so. For example, if a Court order is issued ordering the disclosure of your personal information, we will be required by law to comply with the order. 

Other occurrences where personal information might be disclosed are as follows:

  • Where disclosure is necessary for us to collect payment from you
  • Where we engage a third party to provide administrative services to us (for example, computer back-up services, archival file storage, or bookkeeper/accountant) and the third party is bound by our Privacy Policy.
  • Where we engage a subcontractor to provide services to you and the subcontractor is bound by our Privacy Policy
  • Where the information about you is already publicly known

E & H Duct Cleaning Ltd. does not disclose your personal information to any third party with the purpose of enabling them to market their products and services. For example, we do not provide our customer mailing list to other companies.

Updating Your Personal Information
  
Since we use your personal information to provide services and products to you, it is important that the information be accurate and up-to-date. If during the course of providing these services and products any of your information changes, please inform us so that we can ensure the accuracy of our records.

Is My Personal Information Secure?
  
E & H Duct Cleaning Ltd. takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modifications or disclosure. Among the steps taken to protect your information are: premises security, restricted file access to personal information and shredding of all personal information that is no longer required.

Changes to this Privacy Policy
  
Since E & H Duct Cleaning Ltd. regularly reviews all of its policies and procedures, we may change our Privacy Policy from time to time. The current and updated version will be available on our web-site and in paper copy at our office during business hours.

Employment Inquiries
  
If you apply to E & H Duct Cleaning Ltd. for a job, we need to consider your personal information as part of our review process. After a decision has been made we normally retain information from candidates. If we offer you a job, and you accept, the information will be retained in accordance with our Privacy Policy for employee records.

 
     
 
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E & H Duct Cleaning Ltd. - Vancouver, BC (Lower Mainland Areas)
Ph: 604-589-1112  Fax: 604-589-1827
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